We are the UK’s longest running TV live roulette show and have thousands of players who trust us to provide the best, most consistent service available.
SuperCasino uses 2048-bit SSL (Secure Socket Layer) Digital Encryption in order to protect all transactions over the Internet. This technology is the major security standard online, used by most of the major financial institutions.
HOW DO I KNOW THE GAMES ARE FAIR?
Our games are conducted under a remote casino license issued by the Gambling Commission (GB) held by NetPlay TV Group Ltd. We will only ever offer you games that are 100% live from the SuperCasino studios. We use genuine, certified, casino standard equipment that is tested daily.
WHY DO I HAVE TO SEND IN MY ID AND OTHER DOCUMENTS?
Security is one of our top priorities here at SuperCasino, which is why we insist that you sign up with the same address that your card is registered to. Of course you can also use one of our other secure payment methods to deposit and withdraw funds to and from your casino account.
Our systems carry out automated identity checks to verify your age and other details, as this is a requirement of our license issued by the Gambling Commission. However, if we are unable to verify the information you have given us by automatic means, either when you sign up or in accordance with our other regulations, we may ask you to provide further verification of your identity and address, usually in the form of photo ID (driver’s license, passport, etc), along with copies or debit/credit card details (or any other payment method you use). We will inform you by writing to you by email if we need to see this type of ID from you, which might be when you sign up or when you have made significant deposits to your SuperCasino account.
This is in accordance with EU regulations on Anti-Money Laundering and we ask for your understanding when dealing with our verification procedures. Please be aware that it may be necessary to close or temporarily suspend your account should we be unable to properly identify you at any time. We always strive to deliver excellent service to our customers and will do our utmost to help you and resolve the matter as soon as we can.
Please don’t hesitate to get in touch with our customer support team should you have any questions. Alternatively, you can also find more information on playing and security at SuperCasino in our FAQs.