What are the minimum and maximum withdrawal amounts?
The minimum withdrawal amount is £10. The maximum withdrawal request is £5,000. Any withdrawals of less than £10 will incur an admin fee of £1.50 per transaction.
How do I make a withdrawal?
Simply enter the cashier and select the withdrawal tab. Once there you can enter the amount you’d like to withdraw and the card you wish to withdraw back to.
Can I withdraw my bonus balance?
Your bonus balance is not withdrawable. If you have money in there, you still have an active bonus in play. Please check the bonus section of the cashier to see how close you are to completing your bonus. Alternatively, contact our customer support team on 0800 1984 777, who will be happy to explain. If you make a withdrawal while you have any amount in your bonus balance you would forfeit the bonus balance.