Enjoy Responsibly

OUR COMMITMENT TO RESPONSIBLE GAMBLING

We want our players to have fun while gaming at SuperCasino, so we encourage you to gamble responsibly at all times. Gambling should be fun. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you.

DEPOSIT LIMITS

You can set daily, weekly or monthly limits on how much you can deposit to your account from your card by contacting Customer Care. Simply email support@supercasino.com, or call 0800 1984 777

• between the following hours:
• Monday to Friday - 9am to 4am
• Saturdays - 12pm to 4am
• Sundays - 12pm to 4am

Any reduction of your deposit limits will take effect immediately. However, any increase of your limits will take a minimum of 24 hours to take effect and you will be asked to reconfirm your request when the 24 hours have passed.

ARE YOU IN CONTROL?

The SuperCasino team wants players to be safe with their gaming and wise with the way they play. As such we have a list of questions, courtesy of GamCare, to help establish if gambling is becoming a problem for you: -

1. 1. Have others ever criticised your gambling?
2. 2. Have you ever lied to cover up the amount of money or time you have gambled?
3. 3. Do arguments, frustrations or disappointments make you want to gamble?
4. 4. Do you gamble alone for long periods?
5. 5. Do you stay away from work, college or school to gamble?
6. 6. Do you gamble to escape from a boring or unhappy life?
7. 7. Are you reluctant to spend 'gambling money' on anything else?
8. 8. Have you lost interest in your family, friends or pastimes due to gambling?
9. 9. After losing, do you feel you must try and win back your losses as soon as possible?
10. 10. If you run out of money when gambling, do you feel lost and in despair and need to gamble again as soon as possible?
11. 11. Do you gamble until your last penny is gone?
12. 12. Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
13. 13. Do you feel depressed or even suicidal because of your gambling?

If you answered yes to even one of the above questions, it might be time to seek advice to be sure you can control your gambling.

GETTING ASSISTANCE

The following websites offer advice and guidance. Each has links to help lines and e-mail addresses that you can contact if you would like confidential advice and support:

GAMCARE

www.gamcare.org.uk GamCare have a UK based telephone helpline - 0808 8020 133. Please contact them or visit their website for more information.

GAMBLERS ANONYMOUS

www.gamblersanonymous.org.uk. Gamblers Anonymous have a range of advice and help available for individuals who may feel they have a problem. A good starting point with them is their 20 questions for gamblers.

GAMBLE AWARE

www.gambleaware.co.uk. Gamble Aware is managed by the GREaT Foundation, an independent charity which funds treatment, research and education about responsible gambling.

MANAGING YOUR PLAYING?

We advise that you draw up and stick to a budget plan for your gambling expenditure. Even frequent gamblers will benefit from knowing exactly how much they can afford to spend and how often. It is vital to stick to this budget, as even a small overspend could be the start of a slippery slope. You can even self-exclude yourself for a period to control your spending.

You can also view your bet and deposits history from the "My Account" section of our website. This can help you to keep an eye on your activity on the site and make sensible decisions about your gameplay.

SELF EXCLUSION

We offer a self exclusion facility where you can exclude yourself from our games for any period from 6 months, 1 year, two years, or as long as you want. You can do this by contacting our Customer Care department by emailing support@supercasino.com, or by calling 0800 1984 777 between the following hours:

• Monday to Friday - 9am to 4am
• Saturdays - 12pm to 4am
• Sundays - 12pm to 4am

Alternatively you can write to us at;

• SuperCasino
• NetplayTV Group Limited
• PO Box 356
• St Peter Port
• Guernsey
• GY1 3XQ

When you self exclude, we can take steps to make sure that you cannot re-register with us and we will ensure that we will not send you any promotional material during your period of exclusion. However, we would also recommend that any player self-excluding should make use of available blocking software, such as Gamblock (www.gamblock.com) to prevent them from accessing other gambling websites and to extend their self exclusion status to any other gambling organisations they may frequent.

18 AND OVER ONLY

It is illegal for anyone under 18 to open an account or to play on SuperCasino. We don't encourage anyone under 18 to visit our site - in fact; we even have software to stop under 18s from joining. Just so you know, we even use a third party to verify that you are over 18, strictly for the purposes of avoiding any unlawful betting.

If we are in any doubt as to the age of any customer, accounts may be suspended whilst any investigation is in progress. If you do have young people around you, please make sure that you keep your username and password confidential. We ask that all our customers be vigilant in preventing any misuse of their account by persons under the age of 18.

FILTERING PROGRAMS

There are several computer applications that parents or guardians can use to monitor or restrict their computer’s access to the Internet. We recommend the following as a good starting point: -

Net Nanny web filtering software can help to protect children or minors against many forms of inappropriate Internet content. You can learn more by visiting www.netnanny.com.

Cybersitter is another web filtering program that allows you to add specific sites to block against underage access. You can learn more by visiting www.cybersitter.com.

RESPONSIBLE ADVERTISING

We follow the code of practice that seeks to avoid targeting under age people with advertising material. This will include, for example, avoiding television advertisements in programmes that have more than a specified proportion of underage viewers and avoiding the sighting of posters near to school gates. No co-sponsorship will take place with companies that have particular appeal to minors.